Network Operating Centre (NOC)

Our Technicians are categorized based on “levels,” which indicate the severity and difficulty of issues they handle. Levels are numbered from 1 (easier problems to solve, minor issues) and increase in their ability the most complicated of IT issues. For example, in the case of a hardware failure, an alert may be assigned to a Level 1 technician at first. However, upon further inspection, if the problem goes beyond the failed hardware, the ticket may be escalated to a Level 2 or Level 3 technician.

NOC-Techs constantly research anomalous activities on the network, make technical adjustments, and can marshal extensive resources—some that would only be used rarely by an in-house IT services provider—to respond to emergency situations.

Additional NOC capabilities include:-

• Application software installations, troubleshooting and updating
• Email management services
• Backup and storage management
• Network discovery and assessments
• Policy enforcement
• Firewall and intrusion prevention system (IPS) monitoring and management
• Antivirus scanning and remediation
• Patch management and whitelisting
• Shared threat analysis
• Optimization and quality of service reporting
• Voice and video traffic management
• Performance reporting and improvement recommendations

Central Help Desk

A more cost-effective and efficient solution for ticket management, the centralized service desk helps manage larger volumes of tickets/calls with fewer staff members. 

‘AGC’ provide to enterprise that maintains local service desks will benefit by merging them into a centralized desk. This include standard operational process, critical task tracking and live support and reporting. 

Tech Support

Our engineers provide IT helpdesk services provide a single interface for corporate users to register the IT troubles and get a solution. We are available round the clock to address all technical requests, problems, and other IT inquiries.